Design
In the design section, I present three key projects that showcase projects covering UX design, interface design, and system design. These projects demonstrate my ability to effectively integrate user needs, design principles and technical constraints to deliver successful product outcomes.
1 - Intellegent Client Query Management
Lead researcher + designer ・ UX/UI Design ・ AI/ML centred design
Intelligent Client Query Management (ICQM) is Deutsche Bank's E2E client relationship management (CRM) system that leverages AI/ML capabilities to streamline email-to-case workflows across the investment bank and corporate bank middle office.
2 - Klok
Interface design ・ Lead UX designer ・Accademic research paper
This project investigated time perception from a work-from-home environment. We proposed an intervention that reimagines how we could experience time by de-westernising our perception to improve our relationship with it from remote work settings to foster greater productivity and wellbeing.
